Contact us
A person reads every message, usually within two working days. If it’s about a specific product, the fastest route is Report a problem at the bottom of any result in the app. It sends us the scan too.
A correction
Wrong score, wrong source, misread ingredient. Include the product and, if you have one, a link to the source.
Logged publicly
A brand or the press
Methodology questions, comment requests, or a formal objection to a score. We respond to evidence.
Within 5 working days
Anything else
Account help, an ingredient we don’t cover, accessibility issues, or a general question.
Within 2 working days
Or send a message
We’ll route it to the right person.
Bring evidence for corrections.
A CAS number, a regulation or a study. We change scores on evidence, not on request.
Partnerships don’t affect scores.
No one can pay to change a rating.
Your email stays here.
We don’t add you to a mailing list or share messages with brands.