Plain-English summary.
We never see your card and can’t issue refunds ourselves. Ask Apple or Google, depending on where you subscribed. To stop being charged, cancel at least 24 hours before your renewal date. Deleting the app does not cancel a subscription.
Who handles refunds.
Sketchy Labels Premium is sold only inside the iOS and Android apps, through the App Store and Google Play. Apple and Google take the payment, charge any taxes, and decide refund requests under their own policies. We don’t sell subscriptions on this website.
Because the store holds the payment, we can’t refund a charge or see your payment details. We don’t object to refund requests, and if a store asks us about one, we’ll support a fair refund.
Refunds on iPhone and iPad.
If you subscribed through the App Store, request a refund from Apple:
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Choose “Request a refund”, pick a reason, and select the Sketchy Labels charge.
Apple usually replies within a few days. See Apple’s refund help page for details.
Refunds on Android.
If you subscribed through Google Play, request a refund from Google:
- Go to your Google Play order history, find the Sketchy Labels charge, and choose “Request a refund”.
- Shortly after a purchase, Google Play may refund it automatically. After that, the request goes through Google’s review.
See Google Play’s refund help page for details.
How to cancel.
Subscriptions renew automatically until you cancel. Cancel at least 24 hours before the renewal date to avoid the next charge. Premium stays on until the end of the period you’ve paid for.
- iPhone or iPad: open Settings, tap your name, then Subscriptions, then Sketchy Labels, then Cancel Subscription.
- Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, then Sketchy Labels, then Cancel subscription.
Deleting the app or your Sketchy Labels account doesn’t cancel billing on its own. Cancel in the store too.
Billing problems.
Charged twice, charged after you cancelled, or Premium not working after you paid? Try “Restore purchase” on the Premium screen in the app first. If that doesn’t fix it, email hello@sketchylabels.com with the date of the charge and the store you used. We’ll check our side and help you take it to Apple or Google.
Your legal rights.
Nothing in this policy limits rights you have under the consumer protection laws where you live. Where those laws give you a right to a refund, that right applies.
Changes to this policy.
If the way we sell Premium changes, for example if we start selling it on this website, we’ll update this page first. The latest version is always at this URL, with the date of the last update above.
Contact.
Sketchy Labels is a product of DEFINEWEB INC. For questions about this policy, use our contact page. See also our Terms of Service.