Contact us
A person reads every message, usually within two working days. If it’s about a specific product, the fastest route is Report a problem at the bottom of any result in the app. It sends us the scan too.
A correction
Wrong score, wrong source, misread ingredient. Include the product and, if you have one, a link to the source.
corrections@sketchylabels.comLogged publiclyA brand or the press
Methodology questions, comment requests, or a formal objection to a score. We respond to evidence.
press@sketchylabels.comWithin 5 working daysAnything else
Account help, an ingredient we don’t cover, accessibility issues, or a general question.
hello@sketchylabels.comWithin 2 working daysBring evidence for corrections.
A CAS number, a regulation or a study. We change scores on evidence, not on request.
Partnerships don’t affect scores.
No one can pay to change a rating.
Your email stays here.
We don’t add you to a mailing list or share messages with brands.
A score looks wrong. What do I do?
Tap “Report a problem” on the result and tell us what’s off, with a source if you have one. Corrections are logged in public.
Do scores change?
Yes, when the evidence or the rules change. Each change is versioned in the changelog, and the app tells you when a product you’ve scanned is rescored.
Do I need an account?
Not to scan on the website. In the app, an account keeps your history, lists and household profiles.
What do household profiles store?
A name, a colour and what to flag for each person: allergies, diets, ingredient groups, regions, life stage and goals. They’re only used to flag ingredients for you, and you can delete a person any time.
Get started for free
Know what’s inside.
Start with your next label.
Get the free app to save products and set up household flags.